Support articles

Here's how to find the Tobii Dynavox device serial number when ordering an Open Key online and other related FAQs.

June 09, 2022

Do Tobii Dynavox products work with Windows 11?

October 01, 2021

View all articles on Boardmaker Boardmaker 7 Communicator 5 Compass Computer Control EyeMobile Plus Gaze Point I-110 I-13 / I-16 I-Series Indi Snap Scene TD Snap Windows Control

Do Tobii Dynavox products work with Windows 11?

October 01, 2021

View all articles on Boardmaker Boardmaker 7 Communicator 5 Compass Computer Control EyeMobile Plus Gaze Point I-110 I-13 / I-16 I-Series Indi Snap Scene TD Snap Windows Control

How to take a screen shot on a Tobii Dynavox device for a custom keyguard.

May 06, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

Why do I get a white screen whenever I open a Sensory Eye-FX game?

March 08, 2021

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Where did the Windows Settings Utility go?

January 25, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

Why do I see a white box when I run Sensory Guru EyeFX?

January 22, 2021

View all articles on I-Series

How do I connect my Google account to Snap?

November 24, 2020

View all articles on I-110 I-13 / I-16 I-Series Speech Case TD Snap

How to restore a Backup after the migration to 1.14 if it failed restoring

November 13, 2020

View all articles on I-110 I-13 / I-16 I-Series Indi TD Snap

How do I remove TGIS and the eye tracking software from an I-12+ or I-15+?

July 14, 2020

View all articles on I-Series

How Do I Remove The Need For An OS Password At Windows Startup And From Waking From Sleep?

July 01, 2020

View all articles on I-110 I-13 / I-16 I-Series Indi

How do I exit out of Gaze Selection or Mouse Emulation?

June 15, 2020

View all articles on I-Series

Tobii Dynavox COVID-19 Precautions

June 10, 2020

View all articles on EyeMobile Plus I-110 I-13 / I-16 I-Series Indi PCEye Mini PCEye Plus Speech Case

Why Is Communicator 5 No Longer Showing Any Acapela Voices Present?

June 03, 2020

View all articles on Communicator 5 EyeMobile EyeMobile Plus I-110 I-13 / I-16 I-Series Indi

Why can there be issues with eye tracking with interference from the sun and some other types of light sources?

June 02, 2020

View all articles on I-13 / I-16 I-Series

After trying to recalibrate one point, why do all the other points change?

May 26, 2020

View all articles on I-13 / I-16 I-Series

What folders get backed up automatically on I-Series/I-Series+ devices?

April 21, 2020

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Does Tobii Dynavox still support Windows 7 for my iSeries Classic device?

August 02, 2019

View all articles on I-Series

What do the different colors mean on the power button on my I-Series.

June 04, 2019

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How do I set up Beam for my I-Series?

May 22, 2019

View all articles on Communicator 5 I-Series

Why does my eye control stop working after waking up my I-Series+?

May 17, 2019

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How do I unlock an ISeries device purchased prior to 2018?

April 15, 2019

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What do I do when I receive the error, "Restrictions. The window ???? has been blocked due to restrictions in effect on this computer. Please contact your system administrator. InTouch Lock"?

March 18, 2019

View all articles on I-110 I-Series Indi

How Do I setup switches on an I-110, I-12, or I-15 to work in Grid 3?

February 07, 2019

View all articles on Grid 3 I-110 I-Series

What do I do when I cannot update Windows?

January 28, 2019

View all articles on I-110 I-Series Indi

How to do I turn off the Restricted message that keeps popping up and disappearing?

January 16, 2019

View all articles on EyeMobile Plus I-110 I-Series Indi

TD Snap opens then closes right away after recent update on a Windows computer.

January 03, 2019

View all articles on I-110 I-Series Indi TD Snap

Why can't I scroll up and down in Firefox?

November 01, 2018

View all articles on Communicator 5 I-Series

How do I get page sets from PageSet Central into Communicator 5?

October 19, 2018

View all articles on Communicator 5 I-Series

How do I get log files to send to tech support?

August 15, 2018

View all articles on Communicator 5 EyeMobile EyeMobile Plus I-110 I-13 / I-16 I-Series Indi PCEye Mini PCEye Plus TD Snap Windows Control

Can I use switches to power my ISereis device on and off?

August 07, 2018

View all articles on I-Series

How Do I Add a Web Page Link To a Button Using Master Page in Compass?

July 30, 2018

View all articles on Compass I-Series T Series

How Do I Email One Page from an Existing Communicator 5 Page Set?

July 27, 2018

View all articles on C Series Communicator 5 EyeMobile EyeMobile Plus I-110 I-Series Indi

In Communicator 5, how do I change the color of the highlighting of the message window when it is reading aloud its contents?

July 25, 2018

View all articles on C Series Communicator 5 EyeMobile EyeMobile Plus I-110 I-Series Indi

Unable to Remove Required Password on Startup

July 19, 2018

View all articles on I-110 I-Series Indi

I-series mic not working

July 11, 2018

View all articles on I-Series

How can I get log files that may be helpful to troubleshoot?

June 26, 2018

View all articles on I-Series

How can I get the camera to face me in Facebook Messenger?

May 16, 2018

View all articles on I-Series

What are the Best Practices for Windows Updates?

April 25, 2018

View all articles on EyeMobile Plus I-110 I-Series Indi

If you have Compass on an I-Series device, can I also have a companion on an iPad or another windows computer?

April 20, 2018

View all articles on Compass I-Series

What do I do if I forgot my Windows password?

February 13, 2018

View all articles on I-110 I-13 / I-16 I-Series Indi

How can I hide Cortana from the Windows 10 taskbar?

December 12, 2017

View all articles on I-110 I-Series Indi

How to change the location of the toolbar and/or the nav bar in Compass

November 17, 2017

View all articles on Compass I-110 I-Series Indi T Series

Why isn't eye tracking working in Look 2 Learn or EyeFX?

November 15, 2017

View all articles on I-Series Windows Control

How do I take a screenshot on an I-Series device?

November 03, 2017

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What do the Mouse Emulation Settings mean in Gaze Interaction Settings?

September 15, 2017

View all articles on EyeMobile I-Series PCEye Go PCEye Mini

What do the icons in the Mouse Emulation toolbar mean?

September 15, 2017

View all articles on EyeMobile I-Series PCEye Go PCEye Mini

What do the options listed in Gaze Selection Settings mean?

September 15, 2017

View all articles on EyeMobile I-Series PCEye Go PCEye Mini

What are some of the main differences between Gaze Interaction and Mouse Emulation?

September 15, 2017

View all articles on I-Series

How do set Windows Control to auto start when the device boots?

September 15, 2017

View all articles on I-Series

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