Here's how to find the Tobii Dynavox device serial number when orderin - Tobii Dynavox Global
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Here's how to find the Tobii Dynavox device serial number when ordering an Open Key online and other related FAQs.

June 09, 2022

In order to purchase an Open key for your Tobii Dynavox device you will need the serial number when you place the order. To find the serial number, follow the options for your device model.

I-Series I-16 or I-13
1. The serial number is on the back of the device. It is to the right of the mount plate. If the device is mounted, it could be removed from the mount to find it, or use option 2. The serial number starts with TDG16-############ (12 numbers) or TDG13-############ (12 numbers)
2.  Open the hardware settings app. This can be found on the desktop or by using the Windows search bar at the bottom left next to the Windows Logo icon. Open the hardware settings app and select the System and Diagnostics option. The Serial number is listed there.
TDI-110 and I-110 Classic
1. The serial number is on the back of the device. Lift the leg/stand. The number is under the bar code. The I-110 Classic starts with TDG10-############ (12 numbers) and the TD I-110 starts with TD110-############ (12 numbers)
2. Open the hardware settings app. This can be found on the desktop or by using the Windows search bar at the bottom left next to the Windows Logo icon. Open the hardware settings app and select the System and Diagnostics option. The Serial number is listed there.
SC Tablet
1. The serial number is on the back of the device. Lift the leg/stand and look for the silver sticker.  The serial number starts with IC97G-############ or IC97T-############ (12 numbers).
Note: If you are asked for the iPad serial number, you can find this within the iPad iOS.  Select the settings icon, General, and About. The serial number of the iPad will be listed.  It is 12 letters and numbers. If the SC Tablet serial number cannot be found, Tech Support or Customer Service may ask for this instead.
TD Pilot
1. The serial number is below and to the right of the fold out leg on the bottom of the device. There is a silver sticker that starts with TDPLT-############ (12numbers).
Note: If you are asked for the iPad serial number, you can find this within the iPad iOS.  Select the settings icon, General, and About. The serial number of the iPad will be listed.  It is 12 letters and numbers. If the TD Pilot serial number cannot be found, Tech Support or Customer Service may ask for this instead.
EM-12
1. The serial number is on the EM-12 bracket that holds the Surface in place. Loosen the thumb screw that holds the adjustable arm, and remove the Surface tablet. Above the Eye tracker is a sticker. The serial number starts with TEM12-###### (6 numbers).
Note: If you cannot find the TEM12 serial number, there are a couple other serial numbers you can provide Customer Service or Tech Support, if asked.  The same sticker above the eye tracker will have a TDEMP-############ (12 numbers) serial number.  The Surface Pro tablet itself has a serial number that can be found on the tablet. It is hard to see, as it is silver letters and numbers on silver. Expand the leg/stand and it is on the bottom edge below the Microsoft logo. Example: #### 128GB  ############ (12 numbers). The 12 numbers are the serial number of the Tablet. 
I-Series+ I-12 or I-15
1. The serial number is on the back of the device. The serial numbers starts with TDI12-############(12 numbers) or TDI15-############(12 numbers).
2. Open the hardware settings app. This can be found on the desktop or by using the Windows search bar at the bottom left next to the Windows Logo icon. Open the hardware settings app and select the System and Diagnostics option. The Serial number is listed there.
Indi and Indi7
1. The serial number is on the back of the device.  The number is under the bar code. The Indi starts with TDH10-############ (12 numbers). The indi7 starts with TDTW7-############ (12 numbers).
2. Open the hardware settings app. This can be found on the desktop or by using the Windows search bar at the bottom left next to the Windows Logo icon. Open the hardware settings app and select the System and Diagnostics option. The Serial number is listed there.


Note: If the serial number is still showing up as incorrect, make sure the dashes are in the correct location and double check the letters and numbers (ex: zero vs. the letter o, the number 1 vs. the letter l, etc.).  If you are getting the serial number from software on the device, you can also use copy/paste.  If all else fails, feel free to contact our Customer Service or Tech Support at 1-800-344-1778.  We can assist with helping you find the correct serial number.

Other FAQs:
Why are you required to order an open key for funded devices?  
In July of 2015, Medicare (CMS) updated the National Coverage Determination (NCD) for Speech Generating Device, which allows Medicare beneficiaries the ability to open their SGDs and grants access to non-covered services such as the internet, video conferencing etc. These services are clearly noted in the NCD as non-covered services by Medicare and must be paid for by the beneficiary.
Tobii Dynavox, nor any other supplier, should be providing an open key to a beneficiary at no cost due to prohibiting law. Please note that no employee of Tobii Dynavox is allowed to purchase an open key for a beneficiary.  As Medicare providers, violation of this policy is considered fraudulent.

When I buy an open key, how does the charge appear on my bank/credit card statement? 
The charge appears as Tobii Dynavox LLC.

We have tax exempt status.  Will this be accounted for when purchasing open keys online?
If you need to purchase an open key exempt of tax, or with a Purchase Order or check, please reach out to Customer Service directly at 1-800-344-1778 or at CSS@tobiidynavox.comThis purchase process will NOT support those payment needs and only supports taxable, credit card orders.

After scanning the QR code/entering the new product key, my device is still locked.  What should I do?
You may have an older version of the configuration manager.  In order to update this, you will need to run Update Notifier.  Typically, Update Notifier can be found on your device’s desktop.  Once everything is up to date, run configuration manager again it should unlock the device.  If that doesn't do it, make sure you are connected to the internet.  If all else fails, contact Technical Support at 1-800-344-1778 or support.na@tobiidynavox.com.

I am trying to order the open key on a closed Windows device.  However, when I go to enter my credit card info those fields won't finish loading and I can't enter anything.
This is due to intouch lock blocking access.  At the moment, you'll want to order the open key online from another computer.  We plan to address this in the near future, though.

What are the full instructions to unlock a device once I have the new product key on win10 pro and win11 devices?
In order to update your device, you will need to run through these steps with Update Notifier.  Typically Update Notifier can be found on your device’s desktop.
  1. Open Update Notifier
  2. If you get a message stating that your system is up to date, select Done and move onto step 5.  If you do have updates available, select the Download button.
  3. Once all software completes downloading, select the Install button.
  4. When installation of all updates complete, Update Notifier will restart and then perform another check for updates.  If there are no new updates, select Done.
  5. Open Configuration Manager (typically Configuration Manager can be found on your device’s desktop or you can use the Windows search box to find it).
  6. At the Welcome screen, select Get Started.
  7. You should now be on the Manual key entry screen.  Your serial number should already be filled in.  Tap the Product Key field to place the blinking cursor there.
  8. Hit Ctrl+A on the keyboard to select the entire key then hit Delete to remove the old Product Key. 
  9. Type in the new Tobii Product Key that you received from Customer Support.
  10. Double-check to make sure the key is correct then tap Next.
  11. Select Accept to acknowledge the safety details.
  12. Choose whether you want to log into Windows automatically or manually, tap Next.  (This can be changed later on in Windows settings if needed)
    1. Pro Tip – You can leave the password field blank if you choose Automatic even if you have a password.
  13. Configuration Manager will now begin setting up and unlocking your device.  Your device may reboot at the end of this process.  Once the device finishes rebooting, your device should be unlocked.