1. The serial number is on the back of the device. It is to the right of the mount plate. If the device is mounted, it could be removed from the mount to find it, or use option 2. The serial number prefix for each device can be found in the table below. 

2.  Open the hardware settings app. This can be found on the desktop or by using the Windows search bar at the bottom left next to the Windows Logo icon. Open the hardware settings app and select the System and Diagnostics option. The Serial number is listed there.

1. The serial number is on the back of the device. Lift the leg/stand. The number is under the bar code. The serial number prefix for each device can be found in the table below. 

2. Open the hardware settings app. This can be found on the desktop or by using the Windows search bar at the bottom left next to the Windows Logo icon. Open the hardware settings app and select the System and Diagnostics option. The Serial number is listed there.

1. The serial number is on the back of the device. Lift the leg/stand and look for the silver sticker.  The serial number starts with IC97G-############, IC97T-############, or SCTMI-############ (12 numbers).
Note: If you are asked for the iPad serial number, you can find this within the iPad iOS.  Select the settings icon, General, and About. The serial number of the iPad will be listed.  It is 12 letters and numbers. If the SC Tablet serial number cannot be found, Tech Support or Customer Service may ask for this instead.

1. The serial number is below and to the right of the fold out leg on the bottom of the device. There is a silver sticker that contains the serial number.  The serial number prefix for each device can be found in the table below. 

Note: If you are asked for the iPad serial number, you can find this within the iPad iOS.  Select the settings icon, General, and About. The serial number of the iPad will be listed.  It is 12 letters and numbers. If the TD Pilot serial number cannot be found, Tech Support or Customer Service may ask for this instead.

1. The serial number is on the EM-12 bracket that holds the Surface in place. Loosen the thumb screw that holds the adjustable arm, and remove the Surface tablet. Above the Eye tracker is a sticker. The serial number starts with TEM12-###### (6 numbers).
Note: If you cannot find the TEM12 serial number, there are a couple other serial numbers you can provide Customer Service or Tech Support, if asked.  The same sticker above the eye tracker will have a TDEMP-############ (12 numbers) serial number.  The Surface Pro tablet itself has a serial number that can be found on the tablet. It is hard to see, as it is silver letters and numbers on silver. Expand the leg/stand and it is on the bottom edge below the Microsoft logo. Example: #### 128GB  ############ (12 numbers). The 12 numbers are the serial number of the Tablet. 

1. The serial number is on the back of the device. The serial numbers starts with TDI12-############(12 numbers) or TDI15-############(12 numbers).
2. Open the hardware settings app. This can be found on the desktop or by using the Windows search bar at the bottom left next to the Windows Logo icon. Open the hardware settings app and select the System and Diagnostics option. The Serial number is listed there.

1. The serial number is on the back of the device.  The number is under the bar code. The serial number prefix for each device can be found in the table below. 

2. Open the hardware settings app. This can be found on the desktop or by using the Windows search bar at the bottom left next to the Windows Logo icon. Open the hardware settings app and select the System and Diagnostics option. The Serial number is listed there.


Note: If the serial number is still showing up as incorrect, make sure the dashes are in the correct location and double check the letters and numbers (ex: zero vs. the letter o, the number 1 vs. the letter l, etc.).  If you are getting the serial number from software on the device, you can also use copy/paste.