Support articles

How should I factory reset my I-13, I-16, or TD I-110 (Windows 10 Pro and Windows 11 Pro only)?

October 24, 2022

View all articles on I-110 I-13 / I-16 Indi

How can I turn off the thumbnail previews that pop up when I hover over the taskbar?

October 06, 2022

View all articles on I-13 / I-16 PCEye 5

How do I use Repeat Click in TD Control

October 05, 2022

View all articles on Computer Control I-13 / I-16 PCEye 5

How do I troubleshoot eyetracking calibration issues?

September 26, 2022

View all articles on I-13 / I-16 PCEye 5

How Do I Fix the Partner Window “Holding Text” Issue that Occurs When Launching TD Snap From a C5 Page Set with a Button Using the “Run Program” Button Action?

September 26, 2022

View all articles on I-13 / I-16

How do I check the health of the battery on my device?

August 09, 2022

View all articles on EyeMobile EyeMobile Plus I-110 I-13 / I-16 Indi

Here's how to find the Tobii Dynavox device serial number when ordering an Open Key online and other related FAQs.

June 09, 2022

View all articles on I-110 I-13 / I-16 I-Series Indi Speech Case TD Pilot

How can I stop the volume changing on my I-Series on it's own?

May 13, 2022

View all articles on I-13 / I-16

How do I stop the Update Notifier from checking for updates automatically when I reboot my device?

February 21, 2022

View all articles on I-110 I-13 / I-16 Indi PCEye 5

Why won't my I-13 or I-16 device accept my product key after factory reset?

October 06, 2021

View all articles on I-13 / I-16

Do Tobii Dynavox products work with Windows 11?

October 01, 2021

View all articles on Boardmaker Boardmaker 7 Communicator 5 Compass EyeMobile Plus Gaze Point I-110 I-13 / I-16 I-Series Indi Snap Scene TD Control TD Snap Windows Control

Do Tobii Dynavox products work with Windows 11?

October 01, 2021

View all articles on Boardmaker Boardmaker 7 Communicator 5 Compass Computer Control EyeMobile Plus Gaze Point I-110 I-13 / I-16 I-Series Indi Snap Scene TD Snap Windows Control

Do End Users need to download Switcher separately for TD Browse to function?

September 09, 2021

View all articles on I-13 / I-16 TD Browse

Why can't I select the TD Browse toolbar at the top of the screen?

August 30, 2021

View all articles on I-13 / I-16

How do I enter a website in TD Browse? (How do I type in a URL?)

August 30, 2021

View all articles on I-13 / I-16 TD Browse

How do I set up my I-13/I-16 device to perform automatic backups?

August 12, 2021

View all articles on I-13 / I-16

Why has my partner window gone dark and unable to be switched on?

June 08, 2021

View all articles on I-13 / I-16

How to take a screen shot on a Tobii Dynavox device for a custom keyguard.

May 06, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

How do I run a system restore on my I-13/I-16 device?

April 07, 2021

View all articles on I-13 / I-16

How Do I Get My Accessible or Join-In Apps to Install or Work Correctly?

February 18, 2021

View all articles on Communicator 5 I-13 / I-16 PCEye 5

Where did the Windows Settings Utility go?

January 25, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

How can I get eye tracking working again after updating my I-13 / I-16 when the eye tracking lights are out?

December 08, 2020

View all articles on I-13 / I-16

How do I connect my Google account to Snap?

November 24, 2020

View all articles on I-110 I-13 / I-16 I-Series Speech Case TD Snap

How to restore a Backup after the migration to 1.14 if it failed restoring

November 13, 2020

View all articles on I-110 I-13 / I-16 I-Series Indi TD Snap

What gets backed up with One Drive Backup?

August 10, 2020

View all articles on EyeMobile Plus I-110 I-13 / I-16 Indi

How Do I Remove The Need For An OS Password At Windows Startup And From Waking From Sleep?

July 01, 2020

View all articles on I-110 I-13 / I-16 I-Series Indi

What performance can I expect using my I-13 or I-16 outdoors?

June 23, 2020

View all articles on I-13 / I-16

Tobii Dynavox COVID-19 Precautions

June 10, 2020

View all articles on EyeMobile Plus I-110 I-13 / I-16 I-Series Indi PCEye Mini PCEye Plus Speech Case

Why Is Communicator 5 No Longer Showing Any Acapela Voices Present?

June 03, 2020

View all articles on Communicator 5 EyeMobile EyeMobile Plus I-110 I-13 / I-16 I-Series Indi

Why can there be issues with eye tracking with interference from the sun and some other types of light sources?

June 02, 2020

View all articles on I-13 / I-16 I-Series

After trying to recalibrate one point, why do all the other points change?

May 26, 2020

View all articles on I-13 / I-16 I-Series

How do I hover over an item when using Computer Control?

May 26, 2020

View all articles on Computer Control I-13 / I-16

What do I do if my Internet is not working after a Windows Update?

April 23, 2020

View all articles on I-13 / I-16

How do I get my I-Series to stop asking for a password after I wake it from sleep?

April 08, 2020

View all articles on I-13 / I-16

How do I get Windows to stop asking me to log in after waking from sleep?

February 03, 2020

View all articles on I-13 / I-16

Why does my device boot to an EFI Shell version screen?

January 07, 2020

View all articles on I-13 / I-16

Mirror app for I-series and Android phones

December 18, 2019

View all articles on I-13 / I-16

How far away should I be to calibrate eye tracking on an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

How long does it take to fully charge the battery an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

How long does the battery last on a full charge on an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

What should I do if the device LED blinks red 3 times when I try to turn on an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

How do I do a power reset on an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

What are the recommendations for cleaning an I-13/I-16?

October 24, 2019

View all articles on I-13 / I-16

How do I reset an I-13/I-16?

October 22, 2019

View all articles on I-13 / I-16

How do I enable lock screen on a I13 and I -16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I disable the ability to edge swipe on the I-13 and I- 16 device ?

October 22, 2019

View all articles on I-13 / I-16

How do I use a switch to power on the I13 or I-16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I attach the adjustable base to the I-13 and I-16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I make the pause button available when looking outside the screen on the I-13 and I-16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I create a new profile on the I-13 and I -16 within the Eye tracking Settings Software?

October 22, 2019

View all articles on I-13 / I-16

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