Support articles

Why won't my I-13 or I-16 device accept my product key after factory reset?

October 06, 2021

View all articles on I-13 / I-16

Do Tobii Dynavox products work with Windows 11?

October 01, 2021

View all articles on Boardmaker Boardmaker 7 Communicator 5 Compass Computer Control EyeMobile Plus Gaze Point I-110 I-13 / I-16 I-Series Indi Snap Scene TD Snap Windows Control

Do Tobii Dynavox products work with Windows 11?

October 01, 2021

View all articles on Boardmaker Boardmaker 7 Communicator 5 Compass Computer Control EyeMobile Plus Gaze Point I-110 I-13 / I-16 I-Series Indi Snap Scene TD Snap Windows Control

How do I set up my I-13/I-16 device to perform automatic backups?

August 12, 2021

View all articles on I-13 / I-16

Why has my partner window gone dark and unable to be switched on?

June 08, 2021

View all articles on I-13 / I-16

How to take a screen shot on a Tobii Dynavox device for a custom keyguard.

May 06, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

How do I run a system restore on my I-13/I-16 device?

April 07, 2021

View all articles on I-13 / I-16

How Do I Get My Accessible or Join-In Apps to Install or Work Correctly?

February 18, 2021

View all articles on Communicator 5 I-13 / I-16 PCEye 5

Where did the Windows Settings Utility go?

January 25, 2021

View all articles on I-110 I-13 / I-16 I-Series Indi

How can I get eye tracking working again after updating my I-13 / I-16 when the eye tracking lights are out?

December 08, 2020

View all articles on I-13 / I-16

How do I connect my Google account to Snap?

November 24, 2020

View all articles on I-110 I-13 / I-16 I-Series Speech Case TD Snap

How to restore a Backup after the migration to 1.14 if it failed restoring

November 13, 2020

View all articles on I-110 I-13 / I-16 I-Series Indi TD Snap

How Can I Use Computer Control Like Gaze Point?

October 23, 2020

View all articles on I-13 / I-16 PCEye 5

What gets backed up with One Drive Backup?

August 10, 2020

View all articles on EyeMobile Plus I-110 I-13 / I-16 Indi

How Do I Remove The Need For An OS Password At Windows Startup And From Waking From Sleep?

July 01, 2020

View all articles on I-110 I-13 / I-16 I-Series Indi

What performance can I expect using my I-13 or I-16 outdoors?

June 23, 2020

View all articles on I-13 / I-16

Tobii Dynavox COVID-19 Precautions

June 10, 2020

View all articles on EyeMobile Plus I-110 I-13 / I-16 I-Series Indi PCEye Mini PCEye Plus Speech Case

Why Is Communicator 5 No Longer Showing Any Acapela Voices Present?

June 03, 2020

View all articles on Communicator 5 EyeMobile EyeMobile Plus I-110 I-13 / I-16 I-Series Indi

Why can there be issues with eye tracking with interference from the sun and some other types of light sources?

June 02, 2020

View all articles on I-13 / I-16 I-Series

After trying to recalibrate one point, why do all the other points change?

May 26, 2020

View all articles on I-13 / I-16 I-Series

How do I hover over an item when using Computer Control?

May 26, 2020

View all articles on Computer Control I-13 / I-16

What do I do if my Internet is not working after a Windows Update?

April 23, 2020

View all articles on I-13 / I-16

How do I get my I-Series to stop asking for a password after I wake it from sleep?

April 08, 2020

View all articles on I-13 / I-16

How do I get Windows to stop asking me to log in after waking from sleep?

February 03, 2020

View all articles on I-13 / I-16

Why does my device boot to an EFI Shell version screen?

January 07, 2020

View all articles on I-13 / I-16

Mirror app for I-series and Android phones

December 18, 2019

View all articles on I-13 / I-16

How far away should I be to calibrate eye tracking on an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

How long does it take to fully charge the battery an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

How long does the battery last on a full charge on an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

What should I do if the device LED blinks red 3 times when I try to turn on an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

How do I do a power reset on an I-13/I-16?

October 29, 2019

View all articles on I-13 / I-16

What are the recommendations for cleaning an I-13/I-16?

October 24, 2019

View all articles on I-13 / I-16

How do I reset an I-13/I-16?

October 22, 2019

View all articles on I-13 / I-16

How do I enable lock screen on a I13 and I -16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I disable the ability to edge swipe on the I-13 and I- 16 device ?

October 22, 2019

View all articles on I-13 / I-16

How do I use a switch to power on the I13 or I-16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I attach the adjustable base to the I-13 and I-16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I make the pause button available when looking outside the screen on the I-13 and I-16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I create a new profile on the I-13 and I -16 within the Eye tracking Settings Software?

October 22, 2019

View all articles on I-13 / I-16

How do I delete a profile on the I-13 and I -16 within the Eye Tracking Settings Software?

October 22, 2019

View all articles on I-13 / I-16

How do I activate a profile on the I-13 and I -16 within the Eye tracking Settings Software?

October 22, 2019

View all articles on I-13 / I-16

What do the status LEDs mean on an I-13 and I-16 device ?

October 22, 2019

View all articles on I-13 / I-16

How do I properly shut down the I-13 and I-16 devices ?

October 22, 2019

View all articles on I-13 / I-16

How do I change the battery in the I-13 and I-16 device?

October 22, 2019

View all articles on I-13 / I-16

How do I get log files to send to tech support?

August 15, 2018

View all articles on Communicator 5 EyeMobile EyeMobile Plus I-110 I-13 / I-16 I-Series Indi PCEye Mini PCEye Plus TD Snap Windows Control

What do I do if I forgot my Windows password?

February 13, 2018

View all articles on I-110 I-13 / I-16 I-Series Indi

How do I program a remote in Snap Core First?

February 01, 2018

View all articles on I-110 I-13 / I-16 TD Snap

How can I position the device to get a better calibration?

September 01, 2017

View all articles on Computer Control EyeMobile Gaze Point I-13 / I-16 I-Series PCEye Go PCEye Mini Windows Control

How to perform a factory reset on I-Series+ and I-13/16

July 31, 2016

View all articles on I-13 / I-16

What is a PMR - Power Management Reset?

July 31, 2016

View all articles on C Series I-13 / I-16 I-Series

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