Tobii Dynavox has issued a voluntary product recall for the TD I-110 with serial numbers ranging from TD110-211005 through TD110-220927. This recall has been initiated due to a potential problem maintaining the stable placement of the battery. When the device has sustained a severe physical drop or impact, the integral battery may come loose from the housing and become damaged. While there have been no instances of injury due to battery damage reported by customers, the company wishes to act with utmost safety in mind to eliminate such risk however small.
Tobii Dynavox will, at its full expense, provide you a return merchandising authorization number (RMA) and a shipping label to have the device inspected and repaired by adding more stability to the battery’s position within the device.
What should you do? There are numerous ways to contact the company to obtain an RMA:
We will provide you with your RMA and shipping labels via email, or by phone and mail where email is not possible. We will expedite all recalled battery repairs and return shipping to you, so you are without your device for as short a time as possible.
You should obtain a RMA for the free repair to ensure that your device continues working as expected. You can continue to use your device and charge it as usual until you receive your RMA and shipping label.
As with any Lithium-Ion battery, you should never puncture or vent a battery pack. You should not attempt to change the battery yourself or to remove the battery. This should only be done by a trained service technician. The device should not be stored in extremely hot conditions, as stated in the product manual, over 158°F or 70°C.
Please use any of the methods above to tell us if your device is no longer in service. We will continue to contact all our customers and partners regarding this recall to be sure all customers are notified.