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Support & Training

The New I-Series

The New I-Series

Whether you’re setting up your I-13 or I-16 device for the first time or just want to get more out of it, you’ll find video tutorials, webinars, how-to guides, manuals and other useful resources here.

New to the I-Series? Start here:

Getting Started with I-Series

What is the I-Series?

Specifications
Device	Tobii Dynavox I-13	Tobii Dynavox I-16
Screen	13.3", 16:9 aspect ratio	15.6", 16:9 aspect ratio
Screen Resolution	1920x1080	1920x1080
Touch Panel	Projected Capacitive Touch with Gorilla® Glass, 10 point multi touch	Projected Capacitive Touch with Gorilla® Glass, 10 point multi touch
Rear Display	480 x 128 pixels	480 x 128 pixels
Dimensions	13.3” x 9.5” x 3.2” 33.8 x 24.1 x 8.1cm	15.4” x 10.6” x 3.3” 39.1 x 26.9 x 8.4cm
Weight	5 lbs (2,3 kg)	6 lbs (2,7 kg)
Speakers	2 x 10 W Closed Box Speakers	2 x 10 W Closed Box Speakers
Microphone	1 x Front Facing Microphone	1 x Front Facing Microphone
Processor	Intel Core i5 7300U	Intel Core i5 7300U
RAM	8 GB LPDDR4	8 GB LPDDR4
Operating System	Microsoft Windows 10	Microsoft Windows 10
Hard disk drive	256 GB, SATA based SSD	256 GB, SATA based SSD
Connectors	2 x USB 3.0 2 x 3.5 Switch Connector Interface 1 x 3.5 mm Headphone Jack (stereo) with jack detection 1 x 19 V DC in 2.5/5.5 mm Charging Port	2 x USB 3.0 2 x 3.5 Switch Connector Interface 1 x 3.5 mm Headphone Jack (stereo) with jack detection 1 x 19 V DC in 2.5/5.5 mm Charging Port
Physical Buttons	1 x Power On 1 x Volume Up 1 x Volume Down 2 x Programmable	1 x Power On 1 x Volume Up 1 x Volume Down 2 x Programmable
WLAN (optional)	IEEE 802.11 a/b/g/n/ac	IEEE 802.11 a/b/g/n/ac
Bluetooth® (optional)	Bluetooth® 4.1	Bluetooth® 4.1
IR Remote Control (Environmental Control Unit)	Vishay TSMP77000 Upright Orientation: 1 × IR filter window with 6 × IR Transmit Diodes	Vishay TSMP77000 Upright Orientation: 1 × IR filter window with 6 × IR Transmit Diodes
Cameras	User Camera (back) 8 MP AF Web Camera (front) 2 MP FF	User Camera (back) 8 MP AF Web Camera (front) 2 MP FF
Eye Tracker Accessory (Optional)	Tobii IS5 Module	Tobii IS5 Module
Battery Run Time(i)	~8h as SGD, ~6.5h with advanced use (computer access)	~8h as SGD, ~6.5h with advanced use (computer access)
Battery Charge Time	Maximum 5.4 hr (0-100%)	Maximum 5.4 hr (0-100%)
Deskstand	Integrated	Integrated
Mounting System Supported	Tobii Dynavox QR adapter plate for Daessy and REHAdapt	Tobii Dynavox QR adapter plate for Daessy and REHAdapt
Power Supply	65 W AC adapter	65 W AC adapter

Downloads & Documentation
Manuals and other documentation

I-13 and I-16 Software Release Notes
I-13 and I-16 Declarations and Certifications
I-13 and I-16 User manual
Computer Control User Manual
I-13 and I-16 Quick Start Guide
Device Decontamination Recommendation
Tobii Dynavox Manufacturers Warranty
Snap Core First Training Cards
Communicator 5 Training Cards
Software Downloads

Join-In Pagesets(Accessible Apps)
Join-In Installer(Accessible Apps)
I-13 and I-16 Software installers
Computer Control Installer
Discover Tobii Dynavox Installer
Snap Core First Software Installer
Training
Videos

Using the Partner Window in Communicator 5

Setting up the Adaptive Buttons in Snap Core First

I-13/I-16 Jeff Video

Setting up the Adaptive Buttons in Communicator 5

Her Voice Has Power – Ava’s Story
Recorded webinars

Meet the Next Generation I Series - Recorded Webinar

Meet the Next Generation I-Series
Training events

Explore Computer Control(2)
Message Banking: Where, Why, and How to Preserve Your Voice
Resources
Common questions

How do I run a system restore on my I-13/I-16 device?
How can I get eye tracking working again after updating my I-13 / I-16 when the eye tracking lights are out?
Where did the Windows Settings Utility go?
How do I connect my Google account to Snap?
What do I do if I forgot my Windows password?
How to take a screen shot on a Tobii Dynavox device for a custom keyguard.
Why has my partner window gone dark and unable to be switched on?
How to restore a Backup after the migration to 1.14 if it failed restoring
How Can I Use Computer Control Like Gaze Point?
How to perform a factory reset on I-Series+ and I-13/16
What performance can I expect using my I-13 or I-16 outdoors?
Why Is Communicator 5 No Longer Showing Any Acapela Voices Present?
Why can there be issues with eye tracking with interference from the sun and some other types of light sources?
How do I hover over an item when using Computer Control?
How do I get Windows to stop asking me to log in after waking from sleep?
What is a PMR - Power Management Reset?
How do I properly shut down the I-13 and I-16 devices ?
How Do I Remove The Need For An OS Password At Windows Startup And From Waking From Sleep?
Tobii Dynavox COVID-19 Precautions
Mirror app for I-series and Android phones
How do I get my I-Series to stop asking for a password after I wake it from sleep?
What are the recommendations for cleaning an I-13/I-16?
Why does my device boot to an EFI Shell version screen?
How can I position the device to get a better calibration?
How long does it take to fully charge the battery an I-13/I-16?

>> More questions
Other resources

How eye tracking works
Eye Gaze Pathway
Snap Core First on I-Series
Getting started with I-13/I-16
Related products

Smyle™ Mouse

Compass

Communicator 5

Core First Comminication Books

Classic Tobii Gaze Interaction Software

Common questions

Useful links

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