Boardmaker 7 Help

Editor

What should I do if I have previously installed Boardmaker 7 and it was working for me, but now I see the message I was when I had the pre-release version of it?

This occurs for some customers when Boardmaker 7 is attempting to update to the latest version via an auto-update. The auto-updater starts downloading the latest version in the background. This takes about an hour with no indication of progress, so many people exit the software, and if the update is not complete, relaunching the app will restart the download process entirely. 

We recommend leaving the software running for about an hour, then shutting it down and restarting. At that point it should update to the new version. 

If you don’t want to wait for the auto update and you have administrator privileges, you can download the full installer here, uninstall the current version, and run the full new install. 

If you are running on a Mac, you may see a dialog popup that says “an update is ready to install. Boardmaker 7 is trying to add a helper tool.” At this point, you need to enter the administrator username and password for the update to complete.

How do I check which version of the software I'm using?

Windows

  • Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
  • Click on the "Menu" button in the top left corner next to the 3 dots
  • Select "Settings” then select “About"
  • The version number will be listed in the window that pops up

Mac

  • Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
  • • Go to the menu bar in the top left corner and click "Boardmaker 7 Editor"
  • • Select “About Boardmaker 7 Editor” or “About Boardmaker 7 Student Center”
  • • The version number will be listed below the logo on the window that pops up

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list:

  • ocsp.digicert.com
  • cdnjs.cloudflare.com
  • .s3.amazonaws.com
  • .bing.com
  • use.fontawesome.com
  • Tse1.mm.bing.net
  • Tse2.mm.bing.net
  • Tse4.mm.bing.net
  • boardmaker.onfastspring.com
  • .boardmakerservices.com
  • .boardmakeronline.com
  • .myboardmaker.com
  • bmactivityuploadstorage.blob.core.windows.net
  • bmprodactivitystorage.blob.core.windows.net
  • bmrubprodstor.file.core.windows.net
  • bm-svc-prod-sr.service.signalr.net
  • bm-services.azure-api.net
  • bmrubteststor.file.core.windows.net
  • .goboardmaker.com
  • .mytobiidynavox.com
  • .tdlicensing.com
  • .tobiidynavox.com
  • tdvox.web-downloads.s3.amazonaws.com
  • s3-eu-central-1.amazonaws.com
  • dc.services.visualstudio.com

PODD

What should I do if my PODD books aren’t working properly in Boardmaker 7?

We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please contact Support if you need a temporary copy of Boardmaker v6.

Curriculum

What should I do if I try to print a PDF of an activity and it’s coming up blank or not showing updates I’ve made?

If you select ‘Create PDF’ after making changes to an activity without saving your work, those changes will not be reflected in the PDF. Please save before selecting Create PDF. 

What should I do when I select Create or Edit Activity and two prompts appear?

Please select the check box displayed at the top of the window and then click ‘Open Boardmaker 7 Editor’. Then close the second window. This should open the software. 

myBoardmaker

What should I do if Editor and Student Center are working very slowly?

We’re aware of this issue and are working to resolve it as quickly as possible.

Error messages & pop ups

What should I do if my organization is using a proxy server and I get ‘timed out’ error messages?

If your organization uses a proxy server to secure connections between software running on their network and required outside sources, the Boardmaker 7 software may not launch properly, or may produce some errors. We’re working to resolve this issue as well. 

What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes?

Please update your operating system and this should quickly solve your issue.

What should I do if I get a malicious software pop-up when trying to install Editor on my Mac?

  1. First, right click (or control+click) on the icon
  2. Select ‘Open’ in the menu that pops up
  3. Select ‘Open’ in the new window that pops up

If that does not work, try the following:

  1. Open your System Preferences
  2. Select ‘Security and Privacy’

Under ‘General’ you should see a section called ‘Allow apps downloaded from’. It is likely set to App Store. Change that to ‘Anywhere’.

If this is a school or work computer, you may need your internal IT department’s assistance.

There may no longer be an "Anywhere" option for allowing app downloads if they are updated to Big Sur. In this case, try opening BM7 before heading into System Preferences, and the Security & Privacy menu. From there, click Open Anyway and then Open in the new dialogue box to proceed with the app.

Symbols & images

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge?

All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center.

NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images.

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