Damage protection

With our Premium damage protection, included in TD Care, you have peace of mind. We have got you covered for unforeseen accidental damage to your device. When possible we will even provide you with a loan device during your repair.

Our damage protection includes:

  • Unlimited accidental damage protection during the subscription period
  • Batteries and chargers included (Replaced/repaired at no cost)
  • FREE loan device whilst your device is being repaired (Subject to availability)
  • FREE return shipment after repair
  • Remote trouble shooting (Requires internet connection)
  • Repair Warranty

The loan devices, support and training services will be provided by your local Tobii Dynavox service partner.

The Damage protection does not cover

  • Loss or theft of the device – can be covered by private insurance.
  • Damage caused by deliberate action, misuse or neglect is not covered.
  • Damage caused by any attempt to open the device will void the warranty and is not covered by the TD Care accidental damage protection.
  • Any other devices that may be used together with your Tobii Dynavox device.
  • Any 3rd Party software and licenses or software that has been installed after initial purchase. You may need to re-install or re-activate such program or license after repair.

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