Phone support

At Tobii Dynavox we have two levels of support. Basic support come included with all our products. Phone support is available as an add on service stand alone or included in our full service package TD Care.

You can upgrade to Phone support at anytime and your Phone support covers all your Tobii Dynavox products.

 

Phone Support

Basic Support

24/7 access to Support, Training and Download material online at www.tobiidynavox.com and www.mytobiidynavox.com

Yes

Yes

24/7 access to our Social Media community 1

Yes

Yes

Email support2
(via direct Email or webform)3

Yes
within 24 hours 

Yes
within 48 hours

Telephone Support2

Yes

90 days

Help with Product Troubleshooting

Yes

Yes

Help with Feature Requests

Yes

Yes

Help with Product Getting Started Support

Yes

Yes

Help with General Editing instructions

Yes

No

Remote Maintenance and Updates

No, paid service

No, paid service

Personalized Content Development

No, paid service

No, paid service

In person support

No, paid service

No, paid service

1General help only, more complex/individual issues are referred to support 
2 During business hours 

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