Damage protection

Ensure peace of mind with our Premium Damage Protection (included with our TD Care package). We have got you covered for unforeseen accidental damage to your device. When possible, we will even provide you with a loan device during your repair. 

Our damage protection includes: 

  • Unlimited accidental damage protection during the subscription period 

  • Batteries and chargers included (replaced/repaired at no cost) 

  • FREE loan device whilst your device is being repaired (subject to availability) 

  • FREE return shipment after repair 

  • Remote trouble shooting (requires internet connection) 

  • Repair Warranty 

The loan devices, and support and training services will be provided by your local Tobii Dynavox service partner. 

The Damage protection does not cover: 

  • Loss or theft of the devicecan be covered by private insurance 

  • Damage caused by deliberate action, misuse or neglect 

  • Damage caused by any attempt to open the device will void the warranty and is not covered by the TD Care accidental damage protection 

  • Any other devices that may be used together with your Tobii Dynavox device 

  • Any 3rd Party software and licenses or software that has been installed after initial purchase. You may need to re-install or re-activate such program or license after repair 

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