Why do I get an error stating that the bios failed to update?

If an I-110 device is failing to update the BIOS, it could be due to an issue with spaces being in the Windows username.  This can be checked by going to the C:\Users folder and checking if the username folder has spaces in it.

If the username contains spaces please follow the steps below.

  1. If the I-110 BIOS Updater v1.0.0.5 has already been downloaded and installed open File Explorer and browse to C:\Program Files (x86)\Tobii Dynavox\I-110 BIOS Updater
  2. Select the "Upgrade" folder then right-click it.  Choose Copy.
  3. In the File Explorer, select the C drive
  4. Paste the Upgrade folder directly to the C drive
  5. Open the Upgrade folder
  6. Open the onyxUpgradeAp
  7. Make sure that BIOS UPDATE is marked then select File Path
  8. Follow Path > C:\Upgrade
  9. Select BGIB1B00.v18 
  10. Select Open
  11. Select Update
  12. After the BIOS Update has run, a message should appear indicating the device must be restarted.  Restart the device to complete the BIOS update.

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