What is a PMR - Power Management Reset?

To perform a power management reset please follow the steps below for your device.

I-12, I-15, I-12+, and I-15+

  1. If the device is powered up, shut down the device properly.
  2. Unplug the power cord from the device.
  3. Unplug any accessory from the device including anything from the USB ports such as keyboard, mouse, switch interface; ethernet cable; switches from switch ports; and HDMI cord from HDMI port. 
  4. Remove the batteries from the device.
  5. Hold in the power button for approximately 15-20 seconds.
  6. Plug ONLY the power cord back into the device and attempt to power up the device.
If the device does not power up, repeat one more time.  
 
If the device powers up fine, it is safe to attach the batteries and any other accessories making sure that the power cord does not fall out when reattaching everything.  Leave the power cord plugged in until the batteries are fully charged.

I-13 & I-16

  1. If the device is powered up, shut down the device properly.
  2. Unplug the power cord from the device.
  3. Unplug any accessory from the device including anything from the USB ports such as a keyboard, mouse, switch interface; switches from switch ports; and headphones/speakers plugged into the headphone port.
  4. Hold in the power button until 20 seconds after you see the Tobii Dynavox splash screen appear and disappear.
  5. Plug in ONLY the power cord back into the device and attempt to power up the device.
If the device does not power up, repeat one more time.  
 
If the device powers up fine, it is safe to attach any accessories making sure that the power cord does not fall out when reattaching everything.  Leave the power cord plugged in until the batteries are fully charged.

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