Funding - General Questions
Q: How long does the funding process take?
A: This depends on the type of funding you will be using and the number of insurance policies that you carry. As a general rule, it takes 30-60 days from the time we receive your completed packet for the funding process to be completed and an order to be shipped.
Q: What type of documentation is required?
A: Most funding sources require a speech evaluation report and a physician’s prescription listing all the specific equipment being recommended for purchase. Tobii Dynavox will request that you complete a “Client Information Form”, a “Release of Information Form” as well as send front and back copies of your insurance cards and provide an equipment quote with your funding packet to ensure that we have all of the information necessary to process the funding request with your insurer(s) and that the correct device and accessories are ordered. See the Funding Documents section.
Q: Where do I send the paperwork?
A: You can email it to: firstname.lastname@example.org
You can fax it to: 866-336-2737
And documentation can be mailed to:
Attn: Funding Department
2100 Wharton Street, Suite 400
Pittsburgh, PA 15203
Q: Can I fax the documentation?
A: Yes, our fax number is 866-336-2737.
Q: Can I submit to my insurance company myself?
A: In some situations, yes. However, we recommend that you utilize our funding department, especially if you would like us to file the claim on your behalf. Your funding coordinator is aware of the coding and authorization guidelines that most insurers use.
Q: I have an older device. How long do I need to wait before I can get a new one?
A: Most funding sources are in agreement that a speech device should last for at least 5 years. However, it may be possible to get another device before that time if your communication needs have changed. Contact your Local Consultant for more information.