Support Service Plans

We at Tobii Dynavox are commited to providing you with high quality products and services to ensure you have the best experience with us and your device or software. We design our products to be easy to use but know that you may want help to get you started but also provide support, tips and tricks as you all advance and develop with your device. When you purchase from Tobii Dynavox we have different service agreements that we can offer you which are explained below. All Tobii Dynavox Devices and Software come with Basic Support package for the lifetime1 of the product. Which means that you are never left to struggle. If you need more assistance than is available in the Basic, you can upgrade to the Phone Support package - or the full service: Extended Warranty + Damage Protection!

If you choose to purchase from one of our Tobii Dynavox network of highly qualified and commited Resellers, they will be able to provide you with their own packages of support.

Type of Benefit / Service Extended Warranty + Damage Protection Premium Phone Support Basic Support, always included
24/7 access to Support, Training and Download material online Yes Yes Yes
24/7 access to additional online resources via Yes Yes Yes
24/7 access to our Social Media community 2 Yes Yes Yes
Email support
(via direct Email or webform)3
within 24 hours
within 24 hours
within 48 hours
Web Chat4 Yes Yes Yes
Telephone Support3 Yes Yes No
Help with Product Troubleshooting Yes Yes Yes
Help with Feature Requests Yes Yes Yes
Help with Product Getting Started Support Yes Yes No
Help with General Editing instructions Yes Yes No
Remote Maintenance and Updates No, paid service No, paid service No, paid service
Personalized Content Development No, paid service  No, paid service No, paid service
In person support No, paid service No, paid service No, paid service
Damage protection Yes, unlimited  No  No 

1  The product lifetime for support and service for most Tobii Dynavox products is 5 years from date of purchase. Please check the terms and conditions for your products as this may vary.
2  General help only, more complex/individual issues are refered to support
3  During business hours
4  Where available
5 Unlimited number of repair of damaged devices. 

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