Support Service Plans
We at Tobii Dynavox are commited to providing you with high quality products and services to ensure you have the best experience with us and your device or software. We design our products to be easy to use but know that you may want help to get you started but also provide support, tips and tricks as you all advance and develop with your device. When you purchase from Tobii Dynavox we have different service agreements that we can offer you which are explained below. All Tobii Dynavox Devices and Software come with Basic Support package for the lifetime1 of the product. Which means that you are never left to struggle. If you need more assistance than is available in the Basic, you can upgrade to the Phone Support package - or the full service: Extended Warranty + Damage Protection!
If you choose to purchase from one of our Tobii Dynavox network of highly qualified and commited Resellers, they will be able to provide you with their own packages of support.
|Type of Benefit / Service||Extended Warranty + Damage Protection||Premium Phone Support||Basic Support, always included|
|24/7 access to Support, Training and Download material online||Yes||Yes||Yes|
|24/7 access to additional online resources via Mytobiidynavox.com||Yes||Yes||Yes|
|24/7 access to our Social Media community 2||Yes||Yes||Yes|
(via direct Email or webform)3
within 24 hours
within 24 hours
within 48 hours
|Help with Product Troubleshooting||Yes||Yes||Yes|
|Help with Feature Requests||Yes||Yes||Yes|
|Help with Product Getting Started Support||Yes||Yes||No|
|Help with General Editing instructions||Yes||Yes||No|
|Remote Maintenance and Updates||No, paid service||No, paid service||No, paid service|
|Personalized Content Development||No, paid service||No, paid service||No, paid service|
|In person support||No, paid service||No, paid service||No, paid service|
|Damage protection||Yes, unlimited||No||No|
1 The product lifetime for support and service for most Tobii Dynavox products is 5 years from date of purchase. Please check the terms and conditions for your products as this may vary.
2 General help only, more complex/individual issues are refered to support
3 During business hours
4 Where available
5 Unlimited number of repair of damaged devices.