Boardmaker 7 Help

Editor

Can I update to 7.0.4 or 7.0.5 when I choose, for example after I return from summer vacation?

Yes, you could even choose to wait until after our next release and benefit from both releases via a singular update. Waiting for the next release will allow customers to uninstall and reinstall the solution once. 

What are the steps customers will need to take to update to Boardmaker 7.0.4?

Mac and Windows Customers will need to uninstall all previous version of Boardmaker prior to installing 7.0.4.  

After the software has been uninstalled, download the new versions here

What are the steps Chromebook customers will need to take to update to Boardmaker 7.0.5?

Chromebook customers will use the Play Store app to update.  No uninstallation is necessary.  

How do I backup files from the Boardmaker 7 Editor if I choose to uninstall Boardmaker 7 from my Chromebook?

  1. Open the Files App on your Chromebook  
  2. Expand the Boardmaker 7 Editor folder  
  3. Open a second instance of the Files App and create a new folder called Boardmaker Back Up in a location outside of the Boardmaker 7 Editor folder such as in Google Drive  
  4. In the Boardmaker 7 Editor folder, select all folders  
  5. Copy your selection and paste it into your new Boardmaker Back Up folder  
  6. Uninstall Boardmaker 7.0.3 or any other previous versions of Boardmaker 7 by taking the following steps:  
    • Open Play Store app  
    • In the top right corner, click the circle icon with your initial or avatar  
    • Click manage apps & devices  
    • Click manage  
    • Click Boardmaker 7 Editor  
    • Click Uninstall  
    • Click uninstall in the confirmation window  
  7. Install Boardmaker 7.0.4 directly from the Google Play Store   
  8. Open Boardmaker 7.0.4, but do not activate your license or sign in  
  9. Close Boardmaker 7.0.4  
  10. Return to your new Boardmaker Back Up folder and copy all of the individual files that exist outside of the Activities and Media folders  
  11. Open a new Files App window and paste these files into your new Boardmaker 7 Editor folder  
  12. Repeat this process for the individual files within the Activities folder, copying them into the Boardmaker 7 Editor folder > Activities folder  
  13. Repeat for Media, Errors, Templates, and Appcenter folders  
  14. Launch Boardmaker 7.0.4   
  1. Open the Files App on your Chromebook 

  1. Expand the Boardmaker 7 Editor folder 

  1. Open a second instance of the Files App and create a new folder called Boardmaker Back Up in a location outside of the Boardmaker 7 Editor folder such as in Google Drive 

  1. In the Boardmaker 7 Editor folder, select all folders 

  1. Copy your selection and paste it into your new Boardmaker Back Up folder 

  1. Uninstall Boardmaker 7.0.3 or any other previous versions of Boardmaker 7 by taking the following steps: 

  • Open Play Store app 

  • In the top right corner, click the circle icon with your initial or avatar 

  • Click manage apps & devices 

  • Click manage 

  • Click Boardmaker 7 Editor 

  • Click Uninstall 

  • Click uninstall in the confirmation window 

  1. Install Boardmaker 7.0.4 directly from the Google Play Store  

  1. Open Boardmaker 7.0.4, but do not activate your license or sign in 

  1. Close Boardmaker 7.0.4 

  1. Return to your new Boardmaker Back Up folder and copy all of the individual files that exist outside of the Activities and Media folders 

  1. Open a new Files App window and paste these files into your new Boardmaker 7 Editor folder 

  1. Repeat this process for the individual files within the Activities folder, copying them into the Boardmaker 7 Editor folder > Activitiesfolder 

  1. Repeat for Media, Errors, Templates, and Appcenterfolders 

  1. Launch Boardmaker 7.0.4  

Why is Boardmaker 7.0.5 only available on Chromebook?

Boardmaker 7.0.5 addresses a small bug found only in Chromebooks. 

How do I manually uninstall and reinstall Boardmaker 7?

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. 

Windows 

  1. From the Windows start menu, open Settings on your device  
  2. Select Apps  
  3. Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center 
  4. Click Uninstall 
  5. You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm  
  6. You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window  
  7. After the software has been uninstalled, download the new versions here 
  8. After the download is complete, double click on the file to let the installer run.  

Mac 

  1. In your Finder window, open Applications 
  2. Select the Boardmaker 7 app icon then drag it to the trash can to delete 
  3. After the software has been uninstalled, download the new versions here
  4. After the download is complete, double click on the file to run the installation.  
  5. At the end of installation, it will prompt you to drag the file into the applications folder 
  6. Once done, return to your desktop and drag the Boardmaker 7 Editor DMG file to the trash can 

Chromebook

See question below about uninstalling and backing up files on Chromebook.

 

What is file syncing and what improvements have been made to it?

File syncing is the two-way transfer of files and activities between your computer and your web-based account

7.0.4 corrected the following syncing issues:

  • Some accounts were not syncing between the Boardmaker 7 Editor and myBoardmakeronline.com, causing activities to not show correctly in myBoardmakeronline.com
  • Activities were missing in the My Boardmaker section of the Editor for some users
  • File sync restarts after interruption and stops syncing when the user logs out

What does “improved connection, authentication and network experience” mean and how does it relate to me?

Connection and authentication

Instructors: You will no longer have to go out to the browser to log into the app. This will reduce confusion since you will not be transitioned from app to browser then back again

ITs: Depending on how you have your network set up this may alleviate issues where settings are locked down and the application cannot access the correct URL (domain) to log in with the browser

Network Experience

Instructors: This may vary based on the settings

ITs: You will be able to adjust and tweak network/proxy settings directly through the application instance

How will the 7.0.4 release improve my print experience?

Release 7.0.4 corrected a bug where print preview was sometimes blank after creating a PDF. Additionally, the “open after creating” option in the create PDF flow now works on Chromebooks.

How do I check which version of the software I'm using?

Windows/Chromebook/Mac/iPad 

  • Open the Boardmaker 7 Student Center  
  • Click on the "Menu" button in the top left corner next to the 3 dots  
  • Select "Settings” then select “About"  
  • The version number will be listed  

What should I do if I have previously installed Boardmaker 7 and it was working for me, but now I see the message I was when I had the pre-release version of it?

This occurs for some customers when Boardmaker 7 is attempting to update to the latest version via an auto-update. The auto-updater starts downloading the latest version in the background. This takes about an hour with no indication of progress, so many people exit the software, and if the update is not complete, relaunching the app will restart the download process entirely. 

We recommend leaving the software running for about an hour, then shutting it down and restarting. At that point it should update to the new version. 

If you don’t want to wait for the auto update and you have administrator privileges, you can download the full installer here, uninstall the current version, and run the full new install. 

If you are running on a Mac, you may see a dialog popup that says “an update is ready to install. Boardmaker 7 is trying to add a helper tool.” At this point, you need to enter the administrator username and password for the update to complete.

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. View the complete list here. 

What is included with 7.0.5 on Chromebook?

Release 7.0.5 corrected an issue with template availability on Chromebooks. 

What should I do if I try to print a PDF of an activity and it’s coming up blank or not showing updates I’ve made?

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. 

What should I do if it takes a long time for the Student Center to load?

We’re aware of this issue and are working to resolve it as quickly as possible.

What should I do if my organization is using a proxy server and I get ‘timed out’ error messages?

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. With the release of 7.0.4, IT Departments can configure appropriate network settings. If you continue to experience any errors, please contact our Support Team to be connected with our Network Engineer.

What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes?

Please update your operating system and this should quickly solve your issue.

What should I do if I get a malicious software pop-up when trying to install Editor on my Mac?

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. 

Boardmaker 7 Student Center

What was included in the latest Boardmaker 7 Student Center Release?

To view the most updated release notes, click here. 

What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities?

Our team released a Site and Services Update that addressed this issue on the evening of February 16th. 

What should I do if my PODD books aren’t working properly in Boardmaker 7?

We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please contact Support if you need a temporary copy of Boardmaker v6.

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge?

All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center.

NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images.

What should I do if it takes a long time for the Student Center to load?

We’re aware of this issue and are working to resolve it as quickly as possible.

How do I manually uninstall and reinstall Boardmaker 7?

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. 

Windows 

  1. From the Windows start menu, open Settings on your device  
  2. Select Apps  
  3. Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center 
  4. Click Uninstall 
  5. You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm  
  6. You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window  
  7. After the software has been uninstalled, download the new versions here 
  8. After the download is complete, double click on the file to let the installer run.  

Mac 

  1. In your Finder window, open Applications 
  2. Select the Boardmaker 7 app icon then drag it to the trash can to delete 
  3. After the software has been uninstalled, download the new versions here
  4. After the download is complete, double click on the file to run the installation.  
  5. At the end of installation, it will prompt you to drag the file into the applications folder 
  6. Once done, return to your desktop and drag the Boardmaker 7 Editor DMG file to the trash can 

Chromebook

See question below about uninstalling and backing up files on Chromebook.

 

How do I check which version of the software I'm using?

Windows/Chromebook/Mac/iPad 

  • Open the Boardmaker 7 Student Center  
  • Click on the "Menu" button in the top left corner next to the 3 dots  
  • Select "Settings” then select “About"  
  • The version number will be listed  

Curriculum

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge?

All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center.

NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images.

myBoardmaker

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. View the complete list here. 

What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities?

Our team released a Site and Services Update that addressed this issue on the evening of February 16th. 

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