FAQ - How to buy

Product is out of stock. What happens now?

When a product is marked as out of stock this means that it is out of stock in our warehouse at this moment. Usually it will be in stock within a few days again.

Please feel free to contact our Customer Support via our contact form (click here) or call us at +1-800-344-1778 for further information.

There is a product without an "Add to Cart"-Button! Instead, the green button says "How to buy", "Contact us", "Buy here" or else. What does that mean?

The products you already can buy online directly on this website have a green purchase button that says "Add to cart". But sometimes there is another text, instead. This has different reasons: 

Button's text Why this text? What happens when clicking it?
Add to cart This product can be bought online, directly on this website. The product is added to your shopping cart. You will find your shopping cart by clicking on the symbol in the upper right corner.
How to buy If the product you are looking at is a device, this product cannot be sold online due to its complexity. If the product you are looking at is a software, it probably cannot be sold online in the UK due to license issues. You are directed to our reseller map where you can find your local reseller. He will help you and explain to you how you can buy this product anyway.
Buy here This product can be bought online. Not on this website, but on another website associated to Tobii Dynavox.  You are linked to the another website associated to Tobii Dynavox where you can read more about this product and choose to buy or download it, if you want to.
Buy in iTunes This product is an application (app) for mobile devices from Apple (iPhone and/or iPad). That's why we cannot sell it on our own website, even if this is an app developped by us. You are processed to the Apple App Store (iTunes), where you can read more about this product and download it.
Buy or try This software can only be downloaded in our Download Shop. You can choose to just test it for free in a time and/or functional limited version ("try") or to purchase the fully functional version ("buy"). You are linked to the Tobii Dynavox webshop for software downloads. There you can choose, whether to try and/or buy.
Try or buy in iTunes This product is an application (app) for mobile devices from Apple (iPhone and/or iPad). That's why we cannot sell it on our own website, even if this is an app developped by us. You are linked to Apple App Store (iTunes). There you can choose, if you want download a time and/or functional limited version ("try") and/or to purchase the fully functional app ("buy").
Try for free This a free software or a free version of a software and cannot be added to cart on this website, but on an other website assoiciated to Tobii Dynavox. You are directed to a website assoiciated to Tobii Dynavox, where you can download a version of this software for free.
Contact us This product is currently out of stock in our online shop or for any other reason not available right now. You are directed to the Contact Form. Please inform us about that you are interested in this product and we will get back to you with more information.

I cannot afford a device on my own, but I need one. Can I get funding?

You will find a lot of important information about funding Tobii Dynavox products by clicking here.

One or more items in the shopping cart disappeared. What happend?

Items placed in the shopping cart are not reserved until you have completed your purchase buy going through the whole checkout process. So if you have placed a product in the shopping cart, it may happen that an other customer at the same time buyed the last item in stock. Contact us and we will help you to purchase it anyway.

I do not live in the US. How can I order anyway?

This webshop only delivers to the United States.

Want to buy Tobii Dynavox Products, but are not living in the US? 

You do not live in the US but want to order for someone living in the US?

  • Please ask our customer service via the contact form or call at 1-800-344-1778 for more information.

What about shipping? Shipping costs, delivery time etc.?

If you choose Normal Delivery (UPS), your order will ship within 3-5 business days after your purchase. Delivery time after this will be about 1-5 business days.

Shipping cost within the US is $30 for orders up to $100. For orders above $100, normal delivery within the US is for free.

Please note: On this website, you can only order within the US. For orders to any other country, please switch country here or contact your nearest local reseller or sales representative.

How can I return a product?

In order to return a product, please always start with contacting  Customer Service at css@tobiidynavox.com or call toll free at 1-800-344-1778.

Office hours: Monday - Friday, 8am - 6pm (U.S. Eastern Standard Time). 

For more information about the conditions for a return, please check our Return Policies.

Will my device be able to stand everyday life? What about water resistance, weight etc.?

Do not be afraid to use your Tobii Dynavox Device in every day life. That is what they are built for!

  • Are the Devices Waterproof? 
    All Tobii Dynavox devices are splashproof. That means they can stand a few light raindrops, a sneezing and so on. But none of our devices is waterproof. That means you can not take them to the shower or use them in the pouring rain. We recommend to always have a plastic bag with you when your are outside so that you always can protect your device if it starts to pour.

  • Are the Devices Shockproof?
    That depends. Some are some are not. All Tobii Dynavox Devices are built for different purposes. To get more information please contact your Service Supplier or our Customer Service.

  • Are the Devices Portable?
    All devices are portable both according to size and weight. But anyway there is a big differences between the products. The PCEye Mini is just the size of a pencil while the i-Series has more the size of thicker Tablet PC - but at the same time it is very robust. The T-series devices are between Mini Tablet sizes and modern Tablet PC sizes but lighter that the i-Series.

Please do not hesitate to contact our Customer Support Specialists to get more informations about how easy it is to use our Devices in everyday life. Feel free to ask them any question!

© Copyright 2017 Tobii Dynavox

Terms & ConditionsLegal NoticePrivacy Policy