Support & Training


Below, you will find all types of information that will help you be successful with EyeMobile Plus. 

Interested in buying the product? Learn more here.

  • Warranty and Support

    Service and support is easily available from one place, Tobii Dynavox, for all your EM-12 needs. EM-12 comes with a 2-year Support360 warranty, including phone support and 2 years Manufacturers Warranty. The EyeMobile Plus bracket is also covered under the Support360 for your EM-12.

     Additional Support360 warranty options include:

    • 1 additional year of Support360 for $499

    Tobii Dynavox EM-12

    Tablet Microsoft Surface Pro – 128 GB / Intel Core i5 (Dual Core) 7300U – 4GB RAM
    with Durable Case, Screen Protector and Communication Software
    Dimensions (w x h x d)

    11.5” x 7.9” x 0.3”
    (292.10 x 201.42 x 8.45 mm)

    Weight 2.1 lbs (950 g)
    Screen Resolution / Size 2736 x 1824 / 12.3"
    Operating System Windows 10
    Ports Full-size USB 3.0
    MicroSDXC card reader 
    Surface Connect   
    3.5mm Headset jack   
    Mini DisplayPort   
    Cover port
    Battery Run Time Up to 7 hours, normal usage. When idle, device lasts up to 11 hours.1
    Pre-Installed Software

    Snap Core First

    Protective Case

    A custom made durable case for your Surface Pro is included.

    EyeMobile Plus eye tracking accessory

    Type/Model Tobii Dynavox EyeMobile Plus bracket
    Eye Tracker Processing Unit Tobii EyeChip™ with fully embedded processing
    Track Box2 (w x h)
    7.9" x 7.9" (200 x 200 mm) ellipse @ 450 mm
    9.8" x 7.9" (250 x 200 mm) ellipse @ 500 mm
    15.7" x 11.8" (400 x 300 mm) ellipse @ 650 cm
    13.8" x 13.8" (350 x 350 mm) circle @ 650 cm
    Working Distance

    18” – 33″
    45 cm – 85 cm 

    Detected Gaze Interaction >30 Hz 98% for 95% of population3
    User Calibration >99%
    Mounting bracket

    Built-in table stand for table top use. Tobii Dynavox QR adapter plate for Daessy and REHAdapt.
    VESA adapter plate available as peripheral.


    2 × 3.5 mm Switch connector interface
    1 × USB 2.0
    1 × Micro USB 3.0 (for connection to tablet)
    1 × 5 VDC 4.4 mm Barrel Power Connector

    Microphone  Microphone array consisting of 4 microphones
    Speakers 2 × 3.5W
    Weight (Bracket)

    1.5 lbs (680 g)

    Dimensions (Bracket, w x h x d)

    6.69" x 7.87 – 9.05" x 1.77"
    170 mm x 200 – 230 mm x 45 mm

    Hours of Operation
    > 9 hrs normal usage
    Power Supply 5 VDC 3A AC adapter


    1. Normal usage is defined as: Screen always On, Brightness 50%, WiFi and Bluetooth OffEye tracking and synthetic speech used continuously for 5 minutes every 20 minutes. 
      Idle is defined as: Screen always On, Brightness at lowest setting, WiFi and Bluetooth Off. Device idle.
    2. Track box describes the space in front of the eye tracker where the user must have at least one eye to get gaze data. The eye tracker is at a 20° angle looking upward from below the screen.
    3. The degree-of-accuracy and precision over percentage-of-population numbers result from extensive testing across representatives of the whole population. We have made use of hundreds of thousands of diagnostic images and performed tests on approximately 800 individuals with different conditions, vision, ethnicities, everyday dust, smudges or blemishes around their eyes, with eyes out of focus, etc. This has resulted in a much more robust and high performance eye tracking experience and a much more realistic representation of true performance across the whole population, not just in a mathematically "ideal" scenario.

    With reservations for errors. Changes may be made without any further notice. All trademarks belong to their respective owner. 

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