Third party app compatibility
Tobii Dynavox is committed to providing the best software to meet the wide-ranging needs of all our customers. Our premium AAC software titles — Snap Core First and Communicator 5 — are updated continuously with significant improvements and groundbreaking new features.
UK-based Smartbox Assistive Technology is the maker of Grid 3 AAC software. The company is owned by Tobii Dynavox but is currently in the process of being sold. Therefore, we cannot reliably support Grid 3 in our product development and will not pre-configure it on any new devices.
Just like any other 3rd party software, Grid 3 can be manually installed on the Tobii Dynavox I-13 and I-16 devices; however, certain features are not compatible with Grid 3, such as:
- Partner Window (rear display)
- Switch ports (manual re-assigning of switch ports may be needed)
- Infrared environmental control
- Adaptive Buttons for eye gaze interactions
For those customers who have bought Grid 3 directly from Tobii Dynavox or any of our partners, we will of course continue to offer first line technical support for Grid 3 as we would with any third-party software we sell, answering the questions we can. For anything beyond that we will refer you to the Smartbox team.