Picture of the customer service

Payment Information

U.S. PAYMENT OPTIONS

We offer four convenient ways to pay!

CREDIT CARDS

We accept Visa, MasterCard, American Express, and Discover.

CHECK/MONEY ORDER

Make check or money orders payable to Tobii Dynavox and send them to our remit to address (P.O. Box 72153, Cleveland, OH 44192). If you have one, please make sure to include your quote number on your check or money order.

EFT INFORMATION (wire payments)

Please call 1-800-344-1778 extension 3 or email css@tobiidynavox.com for EFT Information.

PURCHASE ORDER

If your school, school district, hospital, business, or organization uses purchase orders, you can send them via online, fax (866-336-2737), email (css@tobiidynavox.com), or mail (2100 Wharton Street, Suite 400, Pittsburgh, PA 15203). Once a valid purchase order is received, our Customer Service Team will process it. Please see the purchase order requirements in the box to the right and note, a credit application may be required.

For an example, view the Sample Purchase Order.

βˆ— PLEASE NOTE: If your purchase order does not follow the guidelines above, your order will be delayed and our customer service department will contact you to correct the issues. If you have any questions about our purchase order requirements, please contact customer service at 1-800-344-1778 (extension 3) or email them at css@tobiidynavox.com

W9

For a copy of our W9, please Click Here.

Sole Source

For a copy of our Sole Source Letter, please Click Here.

Shipping Rates

Devices: $50 flat fee (any qty)

Accessories & Mounts:

  • Orders $0-$99 = $5
  • Orders $100-$499 = $10
  • Orders $500+ = $25

Taxes

If you are tax exempt you MUST submit your tax exempt form with your order or else you will be charged tax on your order.

Please make sure you include tax on your purchase orders.
We charge tax in the following states:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Maine
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Nevada
  • New Mexico
  • North Carolina
  • Ohio
  • South Carolina
  • Washington

And in Canada

Purchase Order Requirements

  1. Purchase Order MUST be made out to Tobii Dynavox, 2100 Wharton Street, Suite 400, Pittsburgh, PA 15203 or Tobii Dynavox, P.O. Box 72153, Cleveland, OH 44192.
  2. You MUST include the name of your organization, full address, and contact person for purchase order questions.
  3. You MUST have a complete bill-to address listed on the purchase order.
  4. You MUST have a complete ship-to address – THIS CANNOT BE A PO BOX. Please also list if this should ship to a certain department or person.
  5. Your purchase order MUST have a purchase order number.
  6. Your purchase order MUST have an authorized signer.
  7. Your purchase order MUST have the correct taxes and shipping applied. (See below for tax and shipping information)
  8. Please include part numbers and totals on your purchase order.
  9. If you have a quote number from a sales representative, please include that on the purchase order.
  10. If you are tax exempt you MUST submit your tax exempt form with your order or else you will be charged tax on your order.

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