Tobii Dynavox customer support Dugan

Canada Orders

Canada Contact Information

Phone: 1-800-344-1778 extension 3

Email: international.support@tobiidynavox.com

Remit Address:
Tobii Dynavox Canada Inc
PO Box 56061
Postal Station A
Toronto, ON M5W 4L1

Customer Service Hours of Operation

Monday – Friday
8:30 AM – 5:00 PM Eastern Standard Time

Check Order Status

To check the status of your order, please email: international.support@tobiidynavox.com

Canada Payment Options

All payments MUST be made in Canadian dollars. For pricing and quotes please contact your sales rep or international support.

Credit Cards

We accept Visa and MasterCard.

Check/Money Order

All checks should be made payable to Dynavox Canada and sent to our remit to address:

Dynavox Canada
PO Box 56061
Toronto, ON M5W 4L1

If you do mail your payment, please be sure to include your quote or RA number on the check or money order.

EFT Information (wire payments)

Please email international.support@tobiidynavox.com for EFT information.

Purchase Order

If your school, school district, hospital, business, or organization uses purchase orders, you can send them via online, fax (866-336-2737), email (international.support@tobiidynavox.com), or mail (2100 Wharton Street, Suite 400, Pittsburgh, PA 15203). Once a valid purchase order is received, our Customer Service Team will process it.

Shipping Rates

Device: $50 flat fee (any qty)

Accessories & Mounts:

  • Orders $0-$99 = $5
  • Orders $100-$499 = $10
  • Orders $500+ = $25

Taxes

If you are tax exempt you MUST submit your tax exempt form with your order or else you will be charged tax on your order.

Purchase Order Requirements

  1. Purchase Order MUST be made out to Dynavox Canada, 2100 Wharton Street, Suite 400, Pittsburgh, PA 15203 or Dynavox Canada, P.O. Box 56061, Toronto, ON M5W 4L1.
  2. You MUST include the name of your organization, full address, and contact person for purchase order questions.
  3. You MUST have a complete bill-to address listed on the purchase order.
  4. You MUST have a complete ship-to address – THIS CANNOT BE A PO BOX. Please also list if this should ship to a certain department or person.
  5. Your purchase order MUST have a purchase order number.
  6. Your purchase order MUST have an authorized signer.
  7. Your purchase order MUST have the correct taxes and shipping applied. (See above for tax and shipping information)
  8. Please include part numbers and totals on your purchase order.
  9. If you have a quote number from a sales representative, please include that on the purchase order.
  10. If you are tax exempt you MUST submit your tax exempt form with your order or else you will be charged tax on your order.

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