Rest easy with Tobii Dynavox Care

At Tobii Dynavox, we are committed to providing the best possible service and support for our products. Our premium device come with a TD Care warranty included and it is also possible to purchase TD Care for additional years. For other products, TD Care is available as an add-on service.  To view the included/ add-on warranties for each Tobii Dynavox device and the years of coverage given/available, please click here .  

Please note, the TD Care warranty* is effective on the date the product is shipped from Tobii Dynavox’s manufacturing facility.

*For devices that were not purchased directly through Tobii Dynavox or through an authorized reseller, the TD Care warranty is void. In addition, technical support is not available for these devices.

For a complete list of everything TD Care covers, please see the graph below.

  TD Care Standard

Product Lifetime Coverage (see details)

  • Access to software updates
  • Repairs available throughout products lifespan
  • Availability of Accessories
Yes Yes

Manufacturers Warranty (see details)

Protection against material and manufacturing defects

 Yes Yes 

Repair Warranty (see details)

Guarantee on repair work and parts

Yes Yes

Basic support (see details)

  • Online Support & training materials
  • Tobii Dynavox Pathways
  • Email support
And more
Yes Yes

Phone Support (see details)

  • Phone Support
  • Getting Started and Customization Support
  • Prioritized email support
And more
Yes For purchase, stand alone or included in TD Care

Damage Protection (see details)

  • Free Repairs
  • Free Replacement batteries
  • Free Loan device (subject to availability)
Free Return shipment
Yes For purchase, included in TD Care

1  The product lifetime for support and service for most Tobii Dynavox products is 5 years from date of purchase. Please check the terms and conditions for your products as this may vary.
2  General help only, more complex/individual issues are refered to support
3  During business hours
4  Where available
5 Unlimited number of repair of damaged devices. 

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