Filling in the Return Form is absolutely necessary. No matter if you want to use our 30 Day Free Return Guarantee, make a complaint or if you want to get a damaged product repaired: If you want to send a product back to us, please always use this Return Form. To get a Return Form please contact our Customer Service.
After receiving your Return Form, we will send you an email. It will contain:
Please note: Your return request is processed manually, please allow 1-2 working days for us to register your return and send the required documents to you.
Put all items in one parcel. If possible, reuse the one from your order.
Please double check that all returned items, including their manuals, documentation, cables etc., are in original, new condition and packed in their original wrappings/boxes. Especially for taking part of the 30 Day Money Back Guarantee! Other returns will be accepted only for exchange of defective product under the terms of the Tobii Dynavox Device Warranty.
Take the UPS shipping label we sent you via email and which you printed out in step 2.
Would like to follow your returned item's way back to us? The return shipping label already contains your tracking number, just note it somewhere.
Want to check, if we already received your item? Take the UPS tracking number on the shipping label from our email in step 2 and check it here. As soon as we have received your package, you will hear from us within 10 working days.
We will inform you about: